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Privacy Notice

1. Introduction 

1. 1 This privacy notice explains what you can expect Sam Røre Coaching to do with your personal information.

2.  Who are we? 

2. 1. Sam Røre Coaching is a sole trader providing personal training and coaching services. 

2. 2. We are registered as a Data Controller with the Information Commissioner’s Office (registration number XXX).

2. 3. We can be contacted via email: info@samrorecoaching.co.uk

3. What personal information will we collect about you? 

3. 1. We collect or use the following information to provide services or goods including delivery: Names and contact details; Addresses; Date of birth; Payment details (including card or bank information for transfers and direct debits); Health information (including dietary requirements, allergies and health conditions); Health and safety information; Photographs or video recordings; Information relating to compliments or complaints.

3. 2. We also collect or use the following special category information to provide services. This information is subject to additional protection due to its sensitive nature: Health information.

3. 3. We collect or use the following information for service updates or marketing purposes: Names and contact details; Addresses; Marketing preferences.

3. 4. We collect or use the following personal information for dealing with queries, complaints or claims: Names and contact details; Address; Payment details; Account information; Correspondence. We will collect details of any concerns raised in your correspondence, and any other information you volunteer about yourself or others. This may include special category information.

3. 5. In relation to our website: analytics on how our site is used. In most cases this information will not be personal because we will not be able to identify individual site users.

3. 6. In relation to data protection requests: name, contact details and any documents needed to confirm your identity.

4. Where we get personal information from

4. 1. Directly from you;

4. 2. When you email or write to us, including through social media or by any electronic form on our website, a record of your correspondence and contact details, and any other information you share, will be stored and processed by us;

4. 3. When you visit our website, we will collect analytics on how our site is used. In most cases this information will not be personal because we will not be able to identify individual site users. Our cookie policy provides more information (INSERT).

5. What is our legal basis for processing your personal information?

5. 1. We must have a reason, in law, to collect and use any personal information. There will be different reasons for this depending on why the information is collected. 

5. 2. We will only process your personal data on one or more of the following legal bases:

  • Contract.

  • Consent.

  • our legitimate interests, including inviting individuals to VIP events, live report on class attendees, undertaking surveys and sending operational emails.

  • Legal obligation.

5. 3. Where we are relying on the lawful basis of contract for the processing of personal data, we may not be able to enter into an agreement with you if you do not provide us with the relevant information.

5. 4. Where we rely on the lawful basis of consent, you can withdraw consent at any time by contacting us using the information below.

5. 5. The purpose of our processing of your personal data is primarily to provide goods and services to you, receive donations from you and / or to enter into an agreement with you.

6. Who will we share your personal information with?

6. 1. We will only share personal information with third parties when we have a legal basis to do so. We will only share personal information, special category information and criminal offence data with third parties when we have a legal basis to do so, such as when safeguarding, or criminal activity issues arise. Anybody with whom personal information is shared will be expected to comply with all applicable data protection law.

6. 2. In relation to email updates or newsletters: we will not share your personal information. However, any marketing company that we engage to process this information will be able to see the information they need to see to provide the service.

6. 3. In relation to data protection requests and correspondence: we will only share your information with anyone we need to in order to help us answer your request. This may include our legal advisers. 

6. 4. If we need to transfer personal information outside of the UK (for example, due to the location of a service-provider’s systems), we will ensure that we only do that if we and the third party can comply with all data protection legislation.

7. Your rights and how to use them

7. 1. You have certain rights in relation to any personal information that we collect and use. You can ask to exercise the following rights by contacting us at info@samrorecoaching.co.uk

7. 2. You have the right to: - 

  • ask us to confirm if we are processing your personal information and to ask for copies of that information, if we are;

  • ask us to check if the personal information we hold is accurate and complete and to ask us to correct or complete it, if appropriate;

  • withdraw your consent to us using your personal information where consent has been given;

  • object to us using your personal information in certain circumstances;

  • ask us to erase any personal information about you or to restrict its processing in certain circumstances; and

  • ask us to transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

7. 3. In order to help us process these requests, you should provide your name, address and any other relevant contact details to us when you make your request. It is likely that we will need to ask you to confirm your identity before responding to your request. 

7. 4. In all cases, your request will be considered very carefully and will only be refused when we are legally allowed to do so.

7. 5. You are not required to pay any charge for exercising your rights. If you make a request, we have one calendar month to respond to you, starting from the day we receive the request. If we need an extension to this timescale, we will let you know.

8. Keeping your personal information secure

8. 1. We will operate appropriate security measures to prevent personal information from being accidentally lost or used or accessed unlawfully. Only those who have a genuine business need to access your personal information will be allowed to do so and they will keep the information confidential.
8. 2. We have procedures in place to deal with any suspected personal data breach. We will notify you and the Information Commissioner of a personal data breach when we are legally required to do so.

9. How long we keep information

9. 1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. 2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. 3. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. 4. In some circumstances you can ask us to delete your data: see below for further information.

10. Third-Party links

10. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. How to complain 

11. 1. If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

11. 2. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office, Wycliffe House; Water Lane; Wilmslow; Cheshire SK9 5AF. Helpline number: 0303 123 1113. Website: https://www.ico.org.uk/make-a-complaint

12. Last updated 

12. 1. This is the first version of the Privacy Notice which was published on 12 March 2026.

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